We are looking for a talented, experienced IT Customer Support to join our team. This is a full-time position, located in Heraklion, Crete, requiring physical presence in our offices, during standard working days and hours. 

Your Role:  

• Customer Service for eShop’s problem solving. 
• Incoming and outcoming call requests. 
• Customer’s training in eShop’s functions.  
• Maintaining an optimal level of customer satisfaction and service. 
• Achieving goals and special results orientation.

Requirements:  

• Associate or bachelor’s degree in IT or applicable field of study.  
• Very good communication in English (written and verbal).  
• Knowledge of software testing and problem solving.  
• Excellent communication skills and customer-focused approach. 
• Time management skills. 

We Offer:  

• Competitive salary based on the candidate’s skills & experience. 
• Attending/participating in conferences, seminars, or training days in Greece and abroad. 
• Great work environment & company culture. 
• You will be a part of a growing and multi-awarded company, with the opportunity to acquire new skills and grow professionally. 
• Work From Home Days. 
• Pet-friendly offices. 
• Supportive and fun workplace (ping pong, xBox, table soccer, quiet working areas etc). 
• Fresh fruit and snacks on the house (coffee, too, of course!).