IT Customer Support

We are looking for a talented, experienced IT Customer Support to join our team. This is a full-time position, located in Heraklion, Crete, requiring physical presence in our offices, during standard working days and hours. 

Your Role:  

  • Customer Service for eShop’s problem solving. 
  • Incoming and outcoming call requests. 
  • Customer’s training in eShop’s functions.  
  • Maintaining an optimal level of customer satisfaction and service. 
  • Achieving goals and special results orientation.


  • Associate or bachelor’s degree in IT or applicable field of study.  
  • Very good communication in English (written and verbal).  
  • Knowledge of software testing and problem solving.  
  • Excellent communication skills and customer-focused approach. 
  • Time management skills. 

We Offer:  

  • Competitive salary based on the candidate’s skills & experience. 
  • Attending/participating in conferences, seminars, or training days in Greece and abroad. 
  • Great work environment & company culture. 
  • You will be a part of a growing and multi-awarded company, with the opportunity to acquire new skills and grow professionally. 
  • Work From Home Days. 
  • Pet-friendly offices. 
  • Supportive and fun workplace (ping pong, xBox, table soccer, quiet working areas etc). 
  • Fresh fruit and snacks on the house (coffee, too, of course!). 

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